Returns & Exchanges
At L’Erbolario, we want you to be completely satisfied with your botanical beauty purchases. If you are not entirely happy with your order, you may return unopened and unused products within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer care team with your order number and the details of the items you wish to return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a refund.
Ship to L’Erbolario
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our laboratory inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing