Frequently Asked Questions
Everything you need to know about our phytocosmetic products and services.
Are L’Erbolario products tested on animals?
No. L’Erbolario has always adhered to the International Standard 'Stop Animal Testing' and we do not test our finished products or individual ingredients on animals, nor do we commission third parties to do so.
What is the shelf life of your beauty products?
Most of our products have a shelf life of 36 months if unopened. Once opened, please refer to the PAO (Period After Opening) symbol on the packaging, which indicates the number of months the product remains effective.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.
Can I return a product if I am not satisfied?
Yes, you can return unused and unopened products within 14 days of delivery. Please contact our customer service team to initiate the return process and receive a full refund.
Are your products suitable for sensitive skin?
Yes, our formulations are dermatologically tested and prioritize natural plant-based ingredients. However, we recommend checking the full ingredient list on the product page if you have specific known allergies.